Review forms
How to ask people to rate something so the answers are worth having. Drawn from Spotta, where residents review the street they live on.
Rate each thing on its own. Let the system work out the overall.
Before and after
Pick categories, then give one star rating. A street with great security and terrible roads lands at 3.5, which tells you nothing about either.
Every selected category gets its own input, matched to the question. The overall is calculated, never asked for.
Try it
Review form · Deji Olamiju Street
OverallCalculated from 3 categories. Never asked.3.6
What the street page showsStars become bars with a number. Frequencies become plain words, because “Never floods” means more than 5.0.
Match the input to the question
| Question | Input | Used for | Stored as | Shown as |
|---|---|---|---|---|
| How good is it? | Stars, 1 to 5 | Power, water, security, roads, internet | 1 to 5 | Bar and number |
| How often does it happen? | Frequency, Never to Always | Flooding, noise | Never 5, Always 0 | Plain badge, “Never floods” |
| How is it overall? | Not asked | Every review | Average of the parts | Headline score |
Rules
- Give every selected category its own input.
- Pick the input from the question. Quality gets stars. Frequency gets Never to Always.
- Calculate the overall from the parts.
- Play results back in plain words where a number means nothing.
- Ask for one rating that has to cover everything.
- Put stars on things that happen. Nobody gives noise four stars.
- Ask for an overall the system can work out itself.